Request a refund directly from your Eventbrite account

Eventbrite automatically creates an account with the email address you used to purchase a ticket. If refund requests are allowed, you’ll see the option to request one in your account:

1. Log in to Eventbrite.
2. Go to "Tickets" in your account. Select the ticket you want a refund for.
3. Click "Request a refund". 
4. Enter your details and submit your request. 

Click “Contact the Organiser” if you don’t see the option to request a refund or you have a question about the status of your refund request.  

You purchased tickets for an event that was cancelled

Make sure you meet all the requirements below:

• You already contacted the organiser and they have either not responded or denied your request 
• The event was cancelled within the last 45 days (not postponed or rescheduled)
• The organiser used Eventbrite Payment Processing to process your payment

If you meet the requirements, ask for a refund through this refund request form. 

Direct Request
Please send this information to hello@socialpottery.com
- Account number
- Name of the owner account
- Amount
- Reason for the refund

After that, we are going to contact you to proceed with the request.

Note: The refund request is processed and accepted once the request is made 7 days before the session date, if not we just can bring you the option to reschedule.